Production & Field Service Technician $60K-80K

About Phase3D:

We are developing computer vision technology which performs in-situ monitoring for industrial 3D printing (additive manufacturing, AM). This technology dramatically changes the metal AM industry by providing immediate component certification and early cancellation of defective builds. Our vision is to provide the additive manufacturing industry with a trusted method to validate part quality in real time.

The Phase3D headquarters is in Chicago, located 5 miles from the Chicago Loop. We work closely with federal scientists and engineers to develop machine vision technology for additive manufacturing (camera and software based). We have established research partnerships with multiple national laboratories, US departments, NASA, and research institutions.

About Phase3D Culture:

Phase3D is currently a small team, comprised of independent thinkers, working to solve challenges in software development, data analysis, mechatronics, electrical engineering, and computer engineering. We are a cross-disciplined group and are excited to be pioneers in the rapidly evolving field of artificial intelligence and machine learning for 3D printing. This is a fast-paced, startup work environment, but with the resources and facilities of a US national Laboratory. This means a lot of variability of workflow and responsibilities, with an emphasis on creative problem solving. You will have the chance to be a part of a team making headlines in the 3D printing world.

About the Role: We are looking for a candidate with a well-rounded set of skills to support Phase3D’s product deployment, customer sales engineering, and product development. This role will incorporate a mix of fast paced engineering, sales, and operations work, including process development, data analysis, and travel to 3D printing sites such as NASA, the US Air Force, DOE national labs. This role will manage strategic customers and work on projects to mature the readiness level of Phase3D’s products.

About the Role

We are looking for a well-rounded, hands-on candidate to support the production and deployment of Phase3D’s in-situ monitoring systems for additive manufacturing. This role combines production, field service, and operations work. Perfect for someone who enjoys building hardware, traveling to customer sites, and seeing the direct impact of their work in the field.

The Production & Field Service Technician will assemble, pack, ship, test, and help install Phase3D products. You will be responsible for the physical build and validation of electrical assemblies, assisting with internal product testing, managing inventory, and documenting the processes that keep production and installations efficient and repeatable.

This position provides the opportunity to work side-by-side with engineers, contribute directly to the company’s growth, and represent Phase3D during customer installations and training sessions across the country.

Responsibilites

Production and Assembly (30%)

· Build, pack, ship, and test production electrical assemblies

· Cut, strip, solder, crimp, and assemble wiring harnesses and components

· Use standard hand and power tools to complete builds safely and efficiently

· Perform internal testing of systems and subassemblies before shipment

· Maintain production quality through documentation and process feedback

Field Service and Installation (50% Enforced)

· Travel to customer sites for system installation, setup, and training

· Perform hands-on troubleshooting, calibration, and integration with customer hardware

· Communicate directly with customers to ensure smooth deployment and operation

· Support the engineering team by identifying field issues and recommending improvements

Operations Support (20%)

· Assist in inventory management, including part tracking and material readiness

· Create and update work instructions, installation guides, and process documentation

· Collaborate cross-functionally with engineering, manufacturing, and quality teams

· Support lean and continuous improvement initiatives within operations

Minimum Education / Certification Requirements

Must be U.S. Citizen
High school diploma or equivalent required; technical certificate or associate degree preferred
2–4 years of experience in production, electrical assembly, or field service roles
Proficiency in basic electrical assembly techniques (soldering, crimping, wiring, etc.)
Ability to read wiring diagrams, schematics, and technical documentation
Strong troubleshooting and logical problem-solving skills
Excellent communication and organizational abilities
Willingness and ability to travel domestically up to 50% of the time

Desired Job Requirements

Experience assembling or testing electromechanical systems
Familiarity with manufacturing environments and basic inventory control
Exposure to lean production principles or continuous improvement initiatives
Ability to work independently while coordinating with remote teams
Comfortable with variability in tasks and changing project priorities
Enthusiastic about working in a fast-paced startup environment with a small, motivated team

Work Location

Hybrid and flexible options are available, but the role requires presence in Chicago, IL for production work and team collaboration. Travel to customer sites across the U.S. will be required.

Benefits

Competitive Salary $60,000- $80,000
PTO program
Mentorship and professional growth opportunities
Healthcare coverage premium

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