Cancellation policy
Pre-Delivery Cancellations
Orders may be cancelled at no charge prior to product shipping. To cancel your order before delivery, please contact our customer service team or your assigned sales representative as soon as possible.
Post-Delivery Cancellations
Restocking Fee Required
Once a product has been delivered, cancellations will be subject to a restocking fee. The specific restocking fee amount will be determined based on the product type, condition, and other relevant factors.
Sales Representative Contact Required
All post-delivery cancellation requests must be processed through your assigned sales representative. Your sales representative will:
- Review your specific product details
- Determine the applicable restocking fee
- Coordinate the return process
- Process any eligible refunds
Contact Information
To initiate a post-delivery cancellation, please reach out directly to your sales representative. If you need assistance locating your sales representative's contact information, please contact our main customer service line.
Important Notes
- Cancellation requests are processed in the order they are received
- Products must be returned in their original condition and packaging when applicable
- Restocking fees are non-negotiable and will be deducted from any refund amount
- Processing times may vary depending on product type and return logistics
For questions about this cancellation policy, please contact your sales representative or our customer service team.